Returns and Refund Policy | LorynGlow Support

Returns and Refund Policy – LorynGlow

The Returns and Refund Policy at LorynGlow is designed to ensure a simple and transparent return experience. We want you to love every item you purchase from our store, and if something doesn’t meet your expectations, we are here to help.

Customers may request a return within 30 days of delivery for eligible items. Our goal is to make the process clear, efficient, and customer-friendly so you can shop with confidence.

Return Eligibility

To qualify for a return under the Returns and Refund Policy of LorynGlow, the following conditions must be met:

The return request must be made within 30 days of the delivery date.

Items must be unused, unworn, and in their original packaging with all tags attached.

A valid proof of purchase or order number must be provided.

This Returns and Refund Policy currently applies to orders delivered within the United States.

Non-Returnable Items

Certain products cannot be returned for hygiene or policy reasons. These include:

Gift cards

Final sale or clearance items

Worn, washed, or damaged garments

Accessories or undergarments that cannot be resold for hygiene reasons

If you are unsure whether an item qualifies for return, please contact our support team before sending it back.

How to Start a Return

Starting a return with LorynGlow is simple. To begin the process, contact our support team with the following information:

Your order number

The reason for the return

Send your request to:

📩 support@lorynglow.com

Once your request is reviewed, our team will provide detailed instructions and a prepaid return label for eligible returns.

Refund Process

After we receive and inspect your returned item, you will receive confirmation regarding the approval or rejection of your refund.

If approved, refunds are issued to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

For eligible returns, return shipping is free.

Exchanges

If you receive a defective or incorrect item, please contact LorynGlow within 7 days of delivery. Our team will arrange a replacement at no additional cost, depending on product availability.

Need Help?

Our support team is happy to assist with any questions regarding the Returns and Refund Policy.

📩 support@lorynglow.com

🕘 Monday – Friday, 9:00 AM – 5:00 PM (EST)

Our Promise

At LorynGlow, every detail matters—from design to delivery. We are committed to providing a smooth shopping experience and a clear Returns and Refund Policy so you can shop with confidence.